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Rockport - Customer Service Assistant

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Customer Service Assistant, you will be responsible for packaging groceries and assisting customers in transporting their merchandise from the store to their vehicle.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that makes H-E-B The Greatest Retailing Company.
Do you have a:
HEART FOR PEOPLE... commitment to work hard to make sure People come first?
HEAD FOR BUSINESS... recognition of what needs to be done before you're told?
PASSION FOR RESULTS... a desire to help get the job done, whatever it takes?
We are looking for:
willingness to be attentive to customers' needs
ability to work in a fast-paced environment
What is the work?
Customer Service:
Packages, transports, and loads customers' purchases to vehicle
Assists in unloading merchandise from baskets
Assists customers in locating merchandise
Stocking / Sanitation:
Gathers baskets and picks up trash inside and outside store
Maintains and stocks bag areas
Returns products to proper locations
Stocks and stages bags; stocks check stand supplies
Distributes Buddy bucks to registers, replaces anti-fatigue mats
Does Carts & Parts basket relocation and power-washing basket relocation for department setup
Performs red basket fill up / retrieval
Cleans, mops, dusts, sweeps, vacuums check stand area, Return Center, and CCO area to maintain store cleanliness and safety
What is your background?
Company Orientation
Basics of Safety
Do you have what it takes to be a fit as an H-E-B Customer Service Assistant?
Ability to work in a fast-paced environment
Ability to work with customers and be attentive to their needs
Ability to maintain a high level of productivity and efficiency standards
Can you...
Function in a fast-paced, retail environment, in detailed and precise tasks
Work with Customers, staying attentive to their needs
Constantly reach at waist, grasp
Frequently stand, walk
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to cold, hot, loud noises, ambient temperatures, and wet conditions
Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbs. It is the responsibility of the individual partner to never lift beyond his or her own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5 hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
05-2014

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